MESA COUNTY, CO – A state-wide emergency hotline was unavailable yesterday due to an outage of an internet and phone service.
The Colorado Child Abuse and Neglect Hotline was out of service yesterday from 4pm to 11pm along with all toll-free numbers nation-wide that are hosted by CenturyLink because of complications CenturyLink was having. Callers who tried to reach the Child Abuse Hotline yesterday were directed to a recorded message that said the number is no longer available. Because of last night’s events, Mesa County took action to make sure people can always get ahold of an operator.
“We have a policy now to be able to reroute that from the 800 number to our local number which is 242-1211 so they can get a direct line to an operator,” said the Information and Communications Coordinator for the Mesa County Department of Human Services, Angeline Roles.
As of 11pm last night the hotline is back up and running. Roles wants people to know they can call the local hotline whenever they are in doubt or see something suspicious so that they can make sure every child in Mesa County is safe.
The Colorado Child Abuse Hotline number is 1-844-CO-4-KIDS and the Mesa County Child Abuse Hotline number is 970-242-1211.