Conflict Resolution Skills

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Conflict resolution is good and healthy

Building the Skills That Can Turn Conflicts into Opportunities

Conflict is a normal part of any healthy relationship.  After all, two people can’t be expected to agree on everything, all the time. Learning how to deal with conflict—rather than avoiding it—is crucial. 

When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people.  By learning these skills for conflict resolution, you can keep your personal and professional relationships strong and growing.

Understanding conflict in relationships

Conflict arises from differences, both large and small. It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires.  Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem.  These needs can be a need to feel safe and secure, a need to feel respected and valued, or a need for greater closeness and intimacy.

Conflicts arise from differing needs

Everyone needs to feel understood, nurtured, and supported, but the ways in which these needs are met vary widely.  Differing needs for feeling comfortable and safe create some of the most severe challenges in our personal and professional relationships.

Think about the conflicting need for safety and continuity versus the need to explore and take risks. You frequently see this conflict between toddlers and their parents.  The child’s need is to explore, so the street or the cliff meets a need.  But the parents’ need is to protect the child’s safety, so limiting exploration becomes a bone of contention between them.

The needs of both parties play important roles in the long-term success of most relationships, and each deserves respect and consideration. 

In personal relationships, a lack of understanding about differing needs can result in distance, arguments, and break-ups. 

In workplace conflicts, differing needs are often at the heart of bitter disputes, sometimes resulting in broken deals, fewer profits and lost jobs. 

When you can recognize the legitimacy of conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building, and improved relationships.

Conflict 101

A conflict is more than just a disagreement.  It is a situation in which one or both parties perceive a threat (whether or not the threat is real).

 Conflicts continue to fester when ignored. Because conflicts involve perceived threats to our well-being and survival, they stay with us until we face and resolve them.

We respond to conflicts based on our perceptions of the situation, not necessarily to an objective review of the facts.  Our perceptions are influenced by our life experiences, culture, values, and beliefs.

Conflicts trigger strong emotions.  If you aren’t comfortable with your emotions or able to manage them in times of stress, you won’t be able to resolve conflict successfully.

Conflicts are an opportunity for growth.  When you’re able to resolve conflict in a relationship, it builds trust.  You can feel secure knowing your relationship can survive challenges and disagreements.

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