Category Archives: DHS Tainted Numbers

Long Arm Of CPS Doing Coverup Again

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Long Arm Of CPS Doing Coverup Again

Child Abuse reports ignored by Rockbridge
social services, report finds

Rockbridge County, VA  –  Reports of child abuse and neglect did not just fall through the cracks at the Rockbridge Area Department of Social Services, an internal review has found.  Some of the reports were fed into a paper shredder, never to be investigated by the agency.

VA Department of Social Services May 2016 Review

Of the 41 problems identified in the damning review, “of utmost concern” was evidence that a former department supervisor shredded reports before they could go to the Child Protective Services unit for assessment.

The former supervisor is not named in the report.  Susan Reese, head of the social services’ Piedmont Regional Office, which conducted the review, declined to comment on the reasons for the supervisor’s departure.

But Reese confirmed that the director of the Rockbridge agency, Meredith Downey, announced her retirement during the inquiry.

Other problems cited in the report include slow responses to emergency calls, missed deadlines, altered documents and low staff morale — which many employees attributed to “an atmosphere of bullying, harassment and intimidation” by the unnamed former supervisor.

The report cites one case in which a child later died.

Earlier this year, an infant was assessed by the agency as “high risk” in an unfit home.  “But no services were offered,” the report stated. In April, the 3-month-old girl was rushed to Carilion Stonewall Jackson Hospital in Lexington, where she was pronounced dead on arrival.

Police are investigating both the death and the actions taken by the department in that and other cases.

“We’re looking at it from all angles,” said Capt. Tony McFaddin of the Rockbridge County Sheriff’s Office.

For years, members of the sheriff’s office have been troubled by the social services department, which serves Rockbridge County and the cities of Lexington and Buena Vista.  “We felt that in some cases they weren’t providing the services that we felt they should have been providing,” McFaddin said.

It was the fatality that finally spurred action.

After the sheriff’s office began to investigate the infant’s death, it ran into a stone wall with the former supervisor, who refused to assign a Child Protective Services worker to the case, according to the report.

The sheriff’s office complained to the Piedmont Regional Office, which urged the local department to get involved.  But later, the former supervisor would not share the results of the agency’s investigation with law enforcement, according to the report.

That prompted two more calls by sheriff’s investigators to the regional office.  Those calls — combined with complaints from within the department and other state agencies — prompted the regional office to expedite a review of the entire social services department in Rockbridge.

“It’s very concerning,” Reese said of the three-month review, which was completed in May.

The regional office, located in Roanoke, has sent a specialist to the Rockbridge department to help work through the problems.

“Some of the findings were very severe, and that’s why we’re looking at this very closely,” Reese said.

According to the report, the former supervisor would sometimes direct her staff not to respond to emergency calls, saying that it was “too late in the day” and that law enforcement could handle the reports of children in troubled situations.

“Services workers indicated that they used personal cellphones to keep in touch with community partners (i.e. law enforcement) because the Supervisor discourages communication and working relationships,” the report stated.

“Workers stated that sometimes they are so concerned about some cases, they offer services in secret.”

In addition to surveying the 30-some employees at the Rockbridge office, the regional office also examined its caseload numbers, which raised another red flag.

During a year-long period that ended March 1, the agency received 271 reports of alleged abuse or neglect of children.  A little more than half — 158— were “screened out,” or determined not to be worthy of investigation.

“That was an extremely high number of screen-outs,” Reese said.

Of those 158 cases, investigators took a more detailed look at a sample of 30 case files.  In 12 of those cases, they found that the allegations — such as sexual abuse or physical assault — were of the type that state law requires a closer look at by social services.

While all of the 271 reports examined by investigators were entered into the department’s records, it remains unclear how many other case summaries might have been shredded, Reese said.

No evidence remains of those cases, which were never logged into the department’s computer system.  But investigators determined that the shredding happened based on reports from other employees, who had kept copies of the documents before giving them to the former supervisor, according to the report.

Why the documents were shredded remains a mystery.

“I could not speculate on that, because we have heard no reason for this being done,” Reese said.

It does not appear that Child Protective Services staff was overburdened.  With an average of nine cases a month referred for further investigation, “this should not be a difficult standard to meet,” the report stated.

In nearly all of the cases, the former supervisor served as the gateway for a case to get to an investigator.  The high number of cases that didn’t make the cut appears to be just one reason for low morale among rank-and-file workers in the agency.

“It is concerning that a majority of the employees … reported during interviews and/or written survey comments that the … Supervisor fosters and atmosphere of ‘bullying,’ ‘harassment’ and ‘intimidation,’ the report stated.

Some workers said they were so afraid of encountering their boss in the department’s kitchen area that they constructed a makeshift kitchen for themselves in a storage room.

Complaints to the agency’s director fell on deaf ears, the report stated, which only worsened morale.  Efforts to reach the now-retired director, Downey, were unsuccessful on Wednesday.

It was in that kind of environment that a 3-month-old infant received no follow-up care from the social services department, even after it deemed her to be living in a “high risk” home.  Although documents in that case were not shredded, it remains unclear why the case did not receive more attention from social services until after the girl died.

Police were notified after the infant was taken to the emergency room.

After pronouncing the girl dead, doctors found discoloration around her face and mouth that indicated she might have been lying face-down for a prolonged period of time, according to a search warrant filed in Rockbridge County Circuit Court.

A man and woman who were caring for the child gave conflicting accounts of how long the infant had been sleeping and when she was found unresponsive, the warrant stated.

In seeking permission to search the home, an investigator wrote in the warrant that the house was extremely dirty “and also appears to have been a danger to the child’s health.”

No charges have been filed in the case.  McFaddin, of the sheriff’s office, said investigators are waiting for the results of an autopsy.

And while the sheriff’s office is also looking into the operations of the social services department, McFaddin said there’s been a noticeable improvement since the shakeup at the top.

“Now, since the regional office has gotten involved, our relationship with social services is on the mend, and we still have a good relationship with them,” he said.

Reese also believes that the department is turning a corner.

“The staff that are there are really dedicated, and they want to do the right thing,” she said.  “They want to offer their best to the community, and they’re very dedicated to doing that.”

DHS Settles Child Sex Abuse Case for $15 Million

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James Earl Mooney

Three Special Needs Children, 2-Days-Old to 3-Years-Old Sodomized

Oregon  –  It’s taken more than two years and hundreds of thousands of records, but nine medically fragile children who were once wards of the Oregon Department of Human Services and entrusted to its foster care program, will share a $15 million settlement reached Dec. 17 at the U.S. District Court in Eugene.

Steven Rizzo, of the Portland law firm of Rizzo Mattingly Bosworth PC, which originally sought $28 million on behalf of the children who were abused while under DHS purview, said the state agency made the settlement offer, subject to court approval, but did not admit to negligence.

The lawsuit was filed in June 2013 after James Earl Mooney, a former Salem resident, pleaded guilty in 2012 to five counts of first-degree sodomy of medically fragile children, ages 48 hours to 3 years, who had disabilities or other special needs.  Mooney was sentenced to 50 years in the Eastern Oregon Correctional Institution for crimes that included sodomizing an 18-month-old foster baby in her car seat while his wife attended a doctor’s appointment with another foster child.  His earliest release date is June 20, 2061.

Rizzo, attorney for the unnamed minor plaintiffs, alleged that DHS and at least 21 of its current or former, named and unnamed employees were negligent and created dangerous living conditions for children who were wards of the court while in DHS custody.  All of the nine children have since been adopted or returned to their natural parents.

In the lawsuit, Rizzo alleged that in 2007, DHS, its supervisors, certifiers and caseworkers were responsible for initially certifying Mooney and his then wife to become a DHS-certified family.  The agency placed dozens of children in the Mooney home, and it was recertified in 2008 and again in 2010, the agency confirms.  Rizzo’s case argued that while the minor children were in the legal and physical custody of the DHS, it was duty-bound to protect their health, safety and well being.

The suit further alleged that DHS failed to conduct an adequate background investigation, failed to conduct a comprehensive inquiry into Mooney’s history and family dynamics, and failed to request or require the Mooneys to provide copies of medical reports.  It said DHS was negligent in failing to conduct adequate fitness determinations for Mooney and his wife, and that it failed to obtain or review other criminal records, and adequately weigh Mooney’s history of potentially disqualifying (for foster-parent status) crimes.

The complaint against DHS points out that Mooney was raised in a dysfunctional family, and had watched his father act incestuously with his adolescent sister.  It also contended that Mooney molested infants in the family’s in-home day care, and engaged in bestiality with dogs and cats.

This negligence, Rizzo said, was a substantial factor in causing the injuries and damages suffered by the plaintiffs.

Monday, DHS Interim Director Clyde Saiki said in a prepared statement that DHS had discovered that there were errors with regard to the certification and recertification of Mooney’s home, and had agreed to the settlement.

“DHS knows, understands, and admits responsibility for the damages suffered by these innocent victims,” Saiki said.  “The settlement reflects the agency’s accountability for failing to ensure the safety of these children in its care.”

“We believe the settlement is reasonable, and one of the largest, if not the largest, settlements the agency has had to pay,” Rizzo said. “But we endured a lengthy series of motions and discovery disputes since we filed,” Rizzo said.

The case started in front of District Court Judge John Acosta in U.S. District Court in Portland, and the settlement was accepted by federal Judge Michael McShane in Eugene.

“We feel we achieved a successful outcome for the families,” Rizzo said.  “These same families are hopeful DHS will take the preventative measures necessary to make sure this doesn’t happen to another child.”

In November, Gov. Kate Brown ordered an independent review of the child welfare practices at the state Department of Human Services.  The state also plans to hire independent third-party to investigate problems at DHS’s child welfare program.  The state’s advisory committee will focus on oversight and licensing, cultural responsiveness, abuse and neglect investigations, accountability within the agency and financial stability of foster care providers.

Saiki said he is already conducting an internal investigation of this particular matter to determine how it happened and why DHS failed to protect the children.

“As soon as possible, I will take the appropriate action to see that system failures are corrected, and that the appropriate personnel action(s) is taken,” Saiki said.

Child Fatalities: Information Denied, Children Endangered

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Child Abuse Deaths are intentionally Tainted

By Jenifer McKim

It is a federal mandate for states to publicly disclose information about child fatalities caused by abuse or neglect so that such tragedies can be prevented in the future.

But obtaining that grim data can be difficult because of the time it takes and money it costs.

A new report tabulating and describing publicly, for the first time, the deaths of children linked to abuse and neglect between 2009 and 2013 in Massachusetts grew out of a public records request filed under the federal Child Abuse and Prevention Treatment Act, which requires states to provide certain information about the children’s histories when asked.

INFOGRAPHIC: An interactive look at 110 Massachusetts child abuse and neglect deaths

~ Out of the shadows ~
Untold stories of 110 child abuse and neglect deaths
“Shining light for the first time on the brief lives and deaths of 110 Massachusetts children between 2009 and 2013 — a third of them under the watch of the Department of Children and Families.”

The request, filed by the New England Center for Investigative Reporting to the Department of Children and Families, took months of negotiations and nearly $4,500 to produce what ultimately totaled 110 cases.

That’s a price too high and a process too complex to allow the kind of public scrutiny of data that might save children’s lives, say many child advocates.

“When it is so difficult, many groups will simply give up, especially when they don’t have the resources,” said Christina Riehl, a senior staff attorney with the nonprofit Children’s Advocacy Institute at the University of San Diego School of Law.

Indeed, nationwide, many states fail to provide adequate public information about child abuse and neglect deaths that is required under CAPTA, according to the advocacy institute’s recent report titled “Shame on Us,” which faults the federal government’s lack of oversight of the estimated 1,500 maltreatment deaths a year.

READ MORE: Out of the shadows: Shining light on state failures to learn from rising child abuse and neglect deaths

Advocates and officials nationwide are pushing for more government transparency related to maltreatment deaths. Change can’t happen and fixes can’t be made if the public is denied information, said Michael Petit, an advisor for the Washington, D.C.-based child advocacy group Every Child Matters and a member of the new federal Commission to Eliminate Child Abuse and Neglect Fatalities.

Petit said the public is denied information by government officials “who use confidentiality laws as a shield to protect agencies.”

Massachusetts receives about $500,000 annually through CAPTA for improving child protective systems. Yet the commonwealth is one of only two states in the U.S. that did not provide timely child fatality data for the federal government’s report, “Child Maltreatment 2013.” State officials attributed the delays largely to waiting for death information from the Office of the Chief Medical Examiner, which has notoriously long delays in its system.

The New England Center’s effort to obtain fatality data illustrates the protracted challenges in extracting such information.

The nonprofit news center first requested the data in December, 2013, filing a public records request for three years worth of child fatality information — including the age and gender of child who died, previous abuse and neglect reports involving the child, and any state services provided to that child.

A month later, the Center revised its request, asking for just one year of data in hope of speeding up the process. But DCF said it would need to charge $2,023 to search for records and redact confidential information.

The Center appealed the fee in April 2014 to the Massachusetts Secretary of State, arguing that the high price tag posed a “significant barrier” to obtaining information and was tantamount to a denial — an appeal soon rejected.

After several more months of negotiations, NECIR joined forces with the Boston Globe and expanded the request to five years’ worth of CAPTA data. By the summer of 2014, the state issued a new price of $4,468 — estimating the data collection and redactions would take 123 hours to complete. The payment was made in August.

But by January, 2015, when Gov. Deval Patrick was handing the reins of the state to newly elected Gov. Charles Baker, DCF had still not released any information.

When the Center contacted the new Baker administration in January to call attention to the long-delayed public records request, the state apologized. But, internal DCF emails obtained by NECIR, show officials discussed the timing of a release through a political lens.

In one email, DCF chief of staff Ryan FitzGerald said to several DCF communications staff that top officials likely wouldn’t be too concerned about the release of data from the prior administration because, “anything that comes out of it won’t reflect on them,’’ he wrote. “And on the flip side, I’m concerned it only looks significantly worse for us and the previous administration, the longer this drags on.”

In the end, the state released the first three years of data on Jan. 21 and the next two years of data in phases through the end of March. However, DCF declined to provide any record of allegations of abuse and neglect that were dismissed by the state before a child died, citing legal restraints.

In April, NECIR appealed this decision to the Secretary of State, claiming such information is key to learning about what went wrong in cases where the state knew about a troubled family but dismissed concerns. Shawn Williams, supervisor of records, ruled on Sept. 14 that the state either has to provide the information or provide “with specificity” why records are being withheld. DCF quickly responded – again denying the request. NECIR plans to appeal again.

It does appear state officials plan to be more open with at least limited information in the future. In July, Baker announced “administration-wide measures to improve transparency and public access to government records and information, including a reduced and streamlined fee structure and more efficient communications and responses to requesters.”

Earlier this month, NECIR requested 2014 and 2015 fatalities data. State officials said results should be provided in eight weeks and – considering the time it took to provide earlier data — the information will be free.

PA DHS 3rd Revised 2014 CA Report

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3rd Revision of Pennsylvania Annual Child Abuse Report – 2014

The initial report already had been published months past the deadline outlined in state law.

Pennsylvania – After reading the state’s first round of child abuse statistics, a Pennsylvania resident most likely walked away with a basic understanding of the children who died or nearly died last year.

Boys had died at a rate of exactly half of the listed girl victims, with 10 male victims and 20 female. Near-fatalities skewed toward boys, with 34 male victims to the 31 female victims.

The problem is that all of those interpretations were wrong — a result of inaccurate data.

The state Department of Human Services published its revised 2014 annual child abuse report on Thursday, after removing the information from its website in July to correct errors in the initial data. The initial report already had been published months past the deadline outlined in state law.

Two more boys died and two fewer girls. And near fatalities were an even split at 33 for each gender, according to the corrected data.

Those found responsible for the fatalities, on the other hand, were not an even breakdown between males and females.  Instead, four more women were found to be suspects, and six more suspects were listed overall.

According to the report’s explanation for the errors: “Changes to the Child Fatality/Near Fatality Analysis, including updates to Figures, C, D, E, F, G, L and M, are due to using the CY-48 Child Abuse Investigation Form in place of the previously used CY-921 Fatality/Near Fatality Data Collection Tool. The CY-921 was not completed for all fatality/near fatality reports from 2014.”

Changes also were made to at least five additional charts.

Meaning, the investigation form, as the reported noted, was accurate, but “the ancillary methods for tracking and obtaining additional information on the fatality/near fatality contained the inaccurate information,” according to an email from Kait Gillis, spokeswoman for the state Department of Human Services.

In a few cases, the employee who wrote the summary incorrectly documented the child’s gender, resulting in the misinformation, she said.

A false narrative

The erroneous report featured incorrect data in charts meant to develop an illustration of child victims across the state during 2014.  The data ranged from the number of children of a particular sex and age to descriptions of their suspects. The incorrect data resulted in skewed totals and county-by-county breakdowns.

Child advocates and media outlets noticed discrepancies after the state made changes to the initial report, prompting the department to remove the document altogether.

For Cathleen Palm, founder of the state’s Center for Children’s Justice, the changes were anything but insignificant, especially when it came to the child fatality and near-fatality analysis. The changes, she said in an email to PennLive, actually blew her away.

Palm said her review of the amended report revealed that “virtually all of DHS’ analysis about how many kids died/nearly died, the sex/age, life circumstances and who killed them is so different in the revised report.”

And, what if concerns hadn’t been raised and DHS hadn’t pulled and amended its report?

“We would have had a wholly false narrative about what the lethal and near-lethal toll of child abuse is in PA,” she said.

Cross-checking the data

Cathy Utz, the department’s deputy secretary for children, youth and families, led an internal team to review and correct the errors in the first report, Gillis said.

The team looked at each fatality and near fatality report separately. For each case, it cross-checked records, including the child abuse investigation form, internal tracking log, the child fatality/near fatality summaries and the county data collection tool.

The team conducted additional research to find the correct information if the records showed data inconsistencies, according to Gillis.

Additional research meant reviewing forms, checking statewide databases and “if necessary contact was made with the county or regional office to verify the data,” Gillis said.

The state then corrected the information and updated the annual child abuse report. DHS officials also apologized for the misinformation.

“I apologize for any inconvenience the inaccuracies in the report may have caused,” Gillis said in the email to PennLive following the reissuance.


Tina Phillips, director of training at Pennsylvania Family Support Alliance, said her organization is still reviewing the report but “is pleased that the Department took the time to ensure the accuracy of the entire report.”

Palm said that while the state took an important step in pulling the initial report, acknowledging the errors and correcting the data, it shouldn’t be praised too strongly for its apparent transparency.

“I think, though, that we can’t permit too much celebration of ‘transparency’ when today we still live in a world where data and so much of child protection is housed, analyzed, reported and then ‘corrected’ entirely by the same entity,” she said, adding that a push for real-time data is crucial to a better understanding of child abuse.

Palm suggested that child advocates carefully review the corrected report, which appears to have minimal shifts through the documents in areas like the number of suspects, and added that an even closer review should be made of the method by which information is collected statewide.

“We should not stop asking the more critical question of how, when and with what level of independent check and balance will data be more transparent and reconciled in order to permit the public to have confidence in [how] PA protects our children,” Palm said.

The Pennsylvania Family Support Alliance also is looking to future reports, where it will hone in on different reported areas, such as whether lowering the threshold of what is considered child abuse results in an increase in the state’s reported abuse substantiation rate.

The results of the report could trigger widespread changes in child welfare statewide.

“We hope that as much care is taken for the development of the next annual abuse report, which will be the first to reflect the changes to the Child Protective Services law,” Phillips said. “Its accuracy will be essential in evaluating the impact of the legislative changes.

DHS Ignores Child Safety And Well-Being

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Dauphin County Children and Youth Services

A grand jury probe into the agency…. which was independent of the DHS review, revealed similar issues and children’s safety impacted to the point of death.

Dauphin County Children & Youth inspection marred by 84 citations

Dauphin County, PA – An annual licensing review of the Dauphin County Children & Youth agency resulted in 84 citations for offenses ranging from misfiled paperwork to caseworkers working without required child abuse clearances.

The state Department of Human Services reviewed the agency on several different occasions for its yearly inspection, as well as “for the purpose of investigating complaints” and ultimately placed the agency on a six-month provisional license.  Its report on the ruling was released to the public Thursday.

The inspection process includes a review of a sampling of all the cases under the direction of the county children and youth agency.
“In the past year, the overall level of services with the children, families and service providers has declined,” the state wrote in its review, commenting on the quality of services being provided to area children and families.

The state highlighted a number of problem areas, including issues with screen-out and referral paperwork, missteps in the process of assuring the safety of all children and a lack of family engagement.

Quality of care diminished as a result of an increased staff turnover rate, a restructuring of the agency that did away with specialty units and an increase in cases referred to the agency, according to the state’s report.

Several issues were found with mandated Safety Assessments including, missing entirely or conducting late assessments, not listing all children, children not seen within required timeframes, missing or late supervisor reviews and signatures and children listed as “safe” when their realities should have been deemed and listed as “unsafe.”

Children at risk

Some violations put children’s immediate safety at risk.

In some cases, “there was no indication that the safety of the victim child and other children in the home was ensured immediately,” according to the report.

Caseworkers should also assess the risk under which all children within a targeted home live, but this didn’t happen in all cases.

The findings outline issues that some may find trivial — a forgotten photograph, putting down the wrong race for a child on paper work, not collecting the correct records or signatures and missing case review deadlines by a day.

Others, a bit more troubling — examples of caseworkers finding clear safety threats, but not documenting any protective steps; no proof that families were ever visited and cases where a child was placed in out-of-home care and not put through the “child grievance procedure” to explain what was happening.

Caseworkers closed out cases without seeing and re-evaluating children within the mandatory 30 days of the caseworker ending the case.  A number of cases showed a child was classified as “unsafe” and in placement but was listed as safe on assessment sheets.

Some cases were closed out without a safety assessment or visiting the child’s home at all.

Conversely, in one case, a child was found to be “safe” but a safety plan — which is not necessary for the determination — was still found in the file.

The county submitted a corrective plan to address some of the issues in last year’s licensing rotation, but the violations remained, only to once again be spotted as a problem area during the annual-April inspection.

Dauphin County will undergo additional reviews as the state provides greater oversight until the agency is granted a full license.  A county can receive three provisional licenses before its license would be revoked by the state, but the state also can revoke a license if it finds the agency is negatively impacting the safety of the children it serves.

The county provided the state with a list of cases, to which the department selected a random sample. The findings were enough to downgrade the agency’s standing.

The state considered “the number of violations, the nature and severity of those violations, whether the violations are systemic and cross numerous cases and repeated from one year to another,” according to an email from Kait Gillis, press secretary for the Department of Human Services.

“Violations that impact the safety and well-being of children are given greater weight,” Gillis said.

A grand jury probe into the agency — which was independent of the DHS review — revealed similar issues and children’s safety impacted to the point of death.

On the state’s part, all fatality and near fatality cases are examined for regulatory violations as part of the department’s fatality and near fatality review process.

A number of the violations were repeat offenses that had been previously identified in the agency during other licensing cycles, but the citations did not stop at the case level.

Staff members were hired without proper criminal, child abuse and FBI clearances.  An unnamed caseworker was employed with the agency for nearly a year before termination and the proper clearances had never been supplied. Others waited more than a month to supply the proper clearances to be working with children.

While Dauphin County officials could fight the downgrade, they don’t intend to pushback against the state’s determination.

‘Serious mistakes’

“The department has acknowledged that serious mistakes were made in the past and will not be appealing today’s issuance of a provisional license,” said Amy Richards Harinath, county spokeswoman, in a statement released in response to PennLive’s request for an interview with Children & Youth interim administrator Joseph Dougher and oversight Commissioner George Hartwick.

The agency, Richards Harinath said, is confident that it’s corrective decisions already implemented address all of the violations and, “most importantly, will serve to better protect the children and families of Dauphin County.”

In fact, a majority of the issues identified by the state had “already been addressed” by the April inspection, according to the statement. Richards Harinath acknowledged that several of the violations came down to compliance issues and not quality of care.

“Many [violations] had to do with a failure to properly document how cases were handled and not submitting reports to the state on time,” she said.

By Dauphin County District Attorney Ed Marsico’s standards, the county is “heading in the right direction,” and he called for state officials to address issues that can’t “easily be fixed at the local level.”

“Not all the issues uncovered during the grand jury investigation can easily be fixed at the local level,” Marsico said in a released statement. “Some issues, such as a review of caseworker training and high caseloads need to be addressed at the statewide level.”

DHS will rule again on the status of Dauphin County’s license when the provisional license expires on Jan. 24, 2016.

By the numbers

Dauphin County Children & Youth saw a “significant increase” in staff turnover rate with 28 members of the staff leaving the agency:

  • 1 Administrative Staff;
  • 3 Clerical support;
  • 2 Fiscal staff;
  • 1 Case aide;
  • 1 Legal staff;
  • 20 caseworkers.

The state reviewed the following Dauphin County Children & Youth records:

  • 20 of 988 Child Protective Service records;
  • 30 of 1,961 General Protective Services intake records, including 10 “Once & Done” records;
  • 20 of 296 Ongoing/In-home Services records;
  • 10 of 319 Placement records;
  • 43 agency Resource family home records, including 37 new resource homes
  • 4 of 32 Adoption records; and
  • 169 personnel records, including 24 new employees.

Dauphin County has participated in the Quality Service Review process:

  • First review in 2012;
  • Second review in 2014;
  • Third review scheduled for 2016.

The public welfare agency serves “a diverse population”:

  • About 271,000 residents make up the population.