Tag Archives: Effective Communication

Local Nonprofit Making Impact Statewide FL

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Monique Burr Foundation for Children Inc

Jacksonville, FL  –  A local program is making a huge impact statewide.

  • It teaches a half-million Florida schoolchildren how to protect themselves and their friends from being victims of child abuse, sexual abuse and bullying.
  • It produces solid, research-driven evidence that leads to pupils coming forward with reports of abuse, abusers being identified for victimizing children and kids being put in safer environments.
  • It is so easily implemented that counselors in hundreds of Florida schools have been effortlessly instructed on how to teach the lesson plan to pupils — and in an efficient, age-appropriate manner that doesn’t require huge chunks of classroom time and leaves staffers raving about its effectiveness.
  • It is provided free of charge to any school in any Florida district that requests it.

In the Duval County public schools alone, this prevention education is being provided to every pupil in kindergarten to sixth grade as well as kids in all but 12 of Florida’s 67 counties.

COMPREHENSIVE APPROACH

This impressive work is ably carried out in inspiring fashion by the Monique Burr Foundation, a local nonprofit whose Child Safety Matters program is winning national acclaim for its revolutionary approach to educating children to avoid being victimized by abuse — and, equally important, empowering those who have been abused to report it and prevent it from ever happening again.

“(Child Safety Matters) is comprehensive in approach and scope, and it saves lives,” said Ed Burr, the Jacksonville businessman who launched the Monique Burr Foundation nearly 20 years to honor his late wife, a devoted child advocate.

“When you can break the cycle of abuse,” Burr told the Times-Union editorial board, “you can change the lives not only of those kids but the generations that (follow them).”

The Child Safety Matters program has been extremely effective because it acknowledges the factor of polyvictimization — that children who are being sexually abused are usually being traumatized in other ways, too (bullying, violence, etc.) — and the reality that most kids are being victimized by adults and others they know or believed they could trust.

By using such a holistic and wide-ranging method to address abuse with pupils while in a classroom setting, Child Safety Matters has encouraged children to not only recognize when they are becoming targets of abuse, but to identify people they can immediately speak with and share what’s happening.

Among the strong partners are the Florida Department of Education, Florida Attorney General Pam Bondi, the Florida Department of Children and Families, Gov. Rick Scott’s office, the National Educators to Stop Trafficking and the Cyberbullying Research Center.

HIGH MARKS IN EVALUATIONS

Recently, the Child Safety Matters program was the subject of a rigorous, several-month evaluation by Florida State University’s respected School of Teacher Evaluation and received high marks not merely for how it empowered children to learn about preventing abuse, but for how easy it was set up for school counselors teaching it to carry out the standardized lesson plan.

In short, Child Safety Matters is helping children.

It is putting an end to ongoing abuse.

And it is preventing future abuse.

The program is doing so well — and at no cost to the school districts around this state that use it — that the question isn’t whether it works.

The only question is this:

Why are there still 12 counties in Florida that don’t think it’s worth having Child Safety Matters taught to their schoolchildren?

Assert Yourself

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Effective Communication

Improving communication skills #4:  Assert yourself

Direct, assertive expression makes for clear communication and can help boost self-esteem and decision-making.  Being assertive means expressing your thoughts, feelings, and needs in an open and honest way, while standing up for yourself and respecting others.  It does NOT mean being hostile, aggressive, or demanding.  Effective communication is always about understanding the other person, not about winning an argument or forcing your opinions on others.

To improve assertiveness:

  • Value yourself and your opinions.  They are as important as anyone else’s.
  • Know your needs and wants.  Learn to express them without infringing on the rights of others.
  • Express negative thoughts in a positive way.  It’s OK to be angry, but you must be respectful as well.
  • Receive feedback positively.  Accept compliments graciously, learn from your mistakes, ask for help when needed.
  • Learn to say “no.”  Know your limits and don’t let others take advantage of you.  Look for alternatives so everyone feels good about the outcome.

Developing assertive communication techniques

  • Empathetic assertion conveys sensitivity to the other person. First, recognize the other person’s situation or feelings, then state your needs or opinion.  “I know you’ve been very busy at work, but I want you to make time for us as well.”
  • Escalating assertion can be used when your first attempts are not successful.  You become increasingly firm as time progresses, which may include outlining consequences if your needs are not met.  For example, “If you don’t abide by the contract, I’ll be forced to pursue legal action.”
  • Practice assertiveness in lower risk situations to start with to help build up your confidence.  Or ask friends or family if you can practice assertiveness techniques on them first.

Source: helpguide.org

Keep Stress In Check

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Keep Stress In Check

Improving communication skills #3:  Keep stress in check

To communicate effectively, you need to be aware of and in control of your emotions.  And that means learning how to manage stress. When you’re stressed, you’re more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior.

How many times have you felt stressed during a disagreement with your spouse, kids, boss, friends, or coworkers and then said or done something you later regretted?  If you can quickly relieve stress and return to a calm state, you’ll not only avoid such regrets, but in many cases you’ll also help to calm the other person as well.  It’s only when you’re in a calm, relaxed state that you’ll be able to know whether the situation requires a response, or whether the other person’s signals indicate it would be better to remain silent.

Staying calm under pressure

In situations such as a job interview, business presentation, high-pressure meeting, or introduction to a loved one’s family, for example, it’s important to manage your emotions, think on your feet, and effectively communicate under pressure. These tips can help:

  • Use stalling tactics to give yourself time to think.  Have a question repeated, or ask for clarification of a statement before responding.
  • Pause to collect your thoughts.  Silence isn’t necessarily a bad thing—pausing can make you seem more in control than rushing your response.
  • Make one point and provide an example or supporting piece of information.  If your response is too long or you waffle about a number of points, you risk losing the listener’s interest.  Follow one point with an example and then gauge the listener’s reaction to tell if you should make a second point.
  • Deliver your words clearly.  In many cases, how you say something can be as important as what you say.  Speak clearly, maintain an even tone, and make eye contact.  Keep your body language relaxed and open.
  • Wrap up with a summary and then stop.  Summarize your response and then stop talking, even if it leaves a silence in the room.  You don’t have to fill the silence by continuing to talk.

Quick stress relief for effective communication

When things start to get heated in the middle of a conversation, you need something quick and immediate to bring down the emotional intensity.  By learning to quickly reduce stress in the moment, though, you can safely face any strong emotions you’re experiencing, regulate your feelings, and behave appropriately. When you know how to maintain a relaxed, energized state of awareness—even when something upsetting happens—you can remain emotionally available and engaged.

To deal with stress during communication:

  • Recognize when you’re becoming stressed.  Your body will let you know if you’re stressed as you communicate.  Are your muscles or your stomach tight and/or sore?  Are your hands clenched? Is your breath shallow?  Are you “forgetting” to breathe?
  • Take a moment to calm down before deciding to continue a conversation or postpone it.
  • Bring your senses to the rescue and quickly manage stress by taking a few deep breaths, clenching and relaxing muscles, or recalling a soothing, sensory-rich image, for example.  The best way to rapidly and reliably relieve stress is through the senses: sight, sound, touch, taste, and smell.  But each person responds differently to sensory input, so you need to find things that are soothing to you.
  • Look for humor in the situation.  When used appropriately, humor is a great way to relieve stress when communicating.  When you or those around you start taking things too seriously, find a way to lighten the mood by sharing a joke or amusing story.
  • Be willing to compromise.  Sometimes, if you can both bend a little, you’ll be able to find a happy middle ground that reduces the stress levels for everyone concerned.  If you realize that the other person cares much more about something than you do, compromise may be easier for you and a good investment in the future of the relationship.
  • Agree to disagree, if necessary, and take time away from the situation so everyone can calm down.  Take a quick break and move away from the situation. Go for a stroll outside if possible, or spend a few minutes meditating.  Physical movement or finding a quiet place to regain your balance can quickly reduce stress.

Source: helpguide.org

Nonverbal Signals

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Pay attention to nonverbal signals

Improving communication skills #2:  Pay attention to nonverbal signals

When we communicate things that we care about, we do so mainly using nonverbal signals.  Nonverbal communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing.  The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can.

Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work.

  • You can enhance effective communication by using open body language—arms uncrossed, standing with an open stance or sitting on the edge of your seat, and maintaining eye contact with the person you’re talking to.
  • You can also use body language to emphasize or enhance your verbal message—patting a friend on the back while complimenting him on his success, for example, or pounding your fists to underline your message.

Tips for improving how you read nonverbal communication

  • Be aware of individual differences.  People from different countries and cultures tend to use different nonverbal communication gestures, so it’s important to take age, culture, religion, gender, and emotional state into account when reading body language signals.  An American teen, a grieving widow, and an Asian businessman, for example, are likely to use nonverbal signals differently.
  • Look at nonverbal communication signals as a group.  Don’t read too much into a single gesture or nonverbal cue.  Consider all of the nonverbal signals you receive, from eye contact to tone of voice to body language.  Anyone can slip up occasionally and let eye contact slip, for example, or briefly cross their arms without meaning to.  Consider the signals as a whole to get a better “read” on a person.

Tips for improving how you deliver nonverbal communication

  • Use nonverbal signals that match up with your words.  Nonverbal communication should reinforce what is being said, not contradict it.  If you say one thing, but your body language says something else, your listener will likely feel you’re being dishonest.  For example, you can’t say “yes” while shaking your head no.
  • Adjust your nonverbal signals according to the context.  The tone of your voice, for example, should be different when you’re addressing a child than when you’re addressing a group of adults. Similarly, take into account the emotional state and cultural background of the person you’re interacting with.
  • Use body language to convey positive feelings even when you’re not actually experiencing them.  If you’re nervous about a situation—a job interview, important presentation, or first date, for example—you can use positive body language to signal confidence, even though you’re not feeling it.  Instead of tentatively entering a room with your head down, eyes averted, and sliding into a chair, try standing tall with your shoulders back, smiling and maintaining eye contact, and delivering a firm handshake.  It will make you feel more self-confident and help to put the other person at ease.

Source: helpguide.org

Be A Good Listener

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Be a good listener

Improving communication skills #1:  Become an engaged listener

People often focus on what they should say, but effective communication is less about talking and more about listening. Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to communicate.

There’s a big difference between engaged listening and simply hearing.  When you really listen—when you’re engaged with what’s being said—you’ll hear the subtle intonations in someone’s voice that tell you how that person is feeling and the emotions they’re trying to communicate.  When you’re an engaged listener, not only will you better understand the other person, you’ll also make that person feel heard and understood, which can help build a stronger, deeper connection between you.

By communicating in this way, you’ll also experience a process that lowers stress and supports physical and emotional well-being.  If the person you’re talking to is calm, for example, listening in an engaged way will help to calm you, too.  Similarly, if the person is agitated, you can help calm them by listening in an attentive way and making the person feel understood.

How do you become an engaged listener?

If your goal is to fully understand and connect with the other person, listening in an engaged way will often come naturally.  If it doesn’t, try the following tips.  The more you practice them, the more satisfying and rewarding your interactions with others will become.

  • Focus fully on the speaker, his or her body language, tone of voice, and other nonverbal cues.  Tone of voice conveys emotion, so if you’re thinking about other things, checking text messages or doodling, you’re almost certain to miss the nonverbal cues and the emotional content behind the words being spoken.  And if the person talking is similarly distracted, you’ll be able to quickly pick up on it.  If you find it hard to concentrate on some speakers, try repeating their words over in your head—it’ll reinforce their message and help you stay focused.
  • Favor your right ear. The left side of the brain contains the primary processing centers for both speech comprehension and emotions. Since the left side of the brain is connected to the right side of the body, favoring your right ear can help you better detect the emotional nuances of what someone is saying.  Try keeping your posture straight, your chin down, and tilting your right ear towards the speaker—this will make it easier to pick up on the higher frequencies of human speech that contain the emotional content of what’s being said.
  • Avoid interrupting or trying to redirect the conversation to your concerns, by saying something like, “If you think that’s bad, let me tell you what happened to me.”  Listening is not the same as waiting for your turn to talk.  You can’t concentrate on what someone’s saying if you’re forming what you’re going to say next.  Often, the speaker can read your facial expressions and know that your mind’s elsewhere.
  • Show your interest in what’s being said. Nod occasionally, smile at the person, and make sure your posture is open and inviting. Encourage the speaker to continue with small verbal comments like “yes” or “uh huh.”
  • Try to set aside judgment. In order to communicate effectively with someone, you don’t have to like them or agree with their ideas, values, or opinions.  However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand a person.  The most difficult communication, when successfully executed, can lead to the most unlikely and profound connection with someone.
  • Provide feedback.  If there seems to be a disconnect, reflect what has been said by paraphrasing.  “What I’m hearing is,” or “Sounds like you are saying,” are great ways to reflect back.  Don’t simply repeat what the speaker has said verbatim, though—you’ll sound insincere or unintelligent.  Instead, express what the speaker’s words mean to you.  Ask questions to clarify certain points: “What do you mean when you say…” or “Is this what you mean?”

Hear the emotion behind the words by exercising your middle ear muscles

By increasing the muscle tone of the tiny middle ear muscles (the smallest in the body), you’ll be able to detect the higher frequencies of human speech that impart emotion and be better able to understand what others are really saying.  As well as by focusing fully on what someone is saying, you can exercise these tiny muscles by singing, playing a wind instrument, and listening to certain types of music (high-frequency Mozart violin concertos and symphonies, for example, rather than low-frequency rock or rap music).

Source: helpguide.org